6/2/2023 0 Comments Diamond itrash![]() ![]() If you don't notify us via email of damage or defects within 5 business days: Your items cannot be used in any way to be eligible for replacement parts, a discount, or a return/full replacement. We will offer parts, a discount to keep the item as is, or allow a return/replacement. Instructions for filing a warranty claim can be found here. For product defects that are unrelated to shipping damage, you will need to file a warranty claim with the manufacturer to remedy any issues. ![]() If you notify us of damage or defects within 5 business days of delivery: You MUST notify us via email of damage or defects within 5 business days of accepting delivery. It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects. After inspection, we will issue a refund. After your return is received and inspected, we will issue your refund, less shipping costs and charges associated with the return. Once your return is approved, we will send Return Approval with shipping labels and instructions on how to ship your return. Original shipping charges paid by you are also ineligible for a refund. You are responsible for shipping costs associated with the return. Please note the following terms and procedure for approved returns: If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to will receive a return email from us either approving the return or requesting more information. Items that you ship to us without receiving an a Return Approval. Items that are noted "not returnable" in the item description. Items that are not returned within 30 days of receipt of delivery. Clearance, custom made, or made-to-order products. Items that have been assembled or installed. Used items, opened items, or items that have been removed from original packaging. Items that are NOT eligible for returns include the following: Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery. Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials. Additionally, you are responsible for the credit card processing fees associated with the transaction. This includes the shipping costs incurred by Elite Patio Direct to ship the items to you and the return shipping costs. We do not charge restocking fees, however, you are responsible for shipping costs. If you are not satisfied with your purchase, your product might be eligible for a return. You must sign for the shipment upon acceptance.Įlite Patio Direct wants to ensure a fair shopping experience for all of our customers - please review our return policy carefully: It's a good idea to have other people there to help you move the shipment.Įxtra charges may apply if redelivery needs to be arranged because nobody was at the delivery location. Freight shipments are dropped off at your curb.The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Here are some important things to know about freight shipping: You must be physically present to accept delivery. Freight shipping is more complicated than a regular postal carrier delivery. We reserve the right to choose which freight carrier delivers your shipment. If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected. ![]() Shipping transit times are not guaranteed - they are estimates based on our experience. Most items take 3-5 business days to deliver after they have left the warehouse. In-stock orders typically ship within 1-3 business days after your order is placed. As soon as your order is placed, we begin processing the order and arranging shipping. Order Processing:Īfter your order is placed, you will receive an email confirmation from us. Learn more about how LTL freight deliveries work here. Larger and heavier items are shipped via LTL freight. We ship smaller items via USPS, UPS, or FedEx. All orders over $49 qualify for free curbside shipping to the contiguous United States.
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